At Q-WAI, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information in accordance with Egyptian law.

1. Who We Are

Q-WAI is a registered Egyptian company specializing in the manufacturing and distribution of premium billiard equipment.

• Commercial Registry No: 110300100021634

• Tax ID: 773198997

• Registered Address: Mogawara 31, Building 24, 10th of Ramadan City, Sharqia, Egypt.

• Contact Email: [email protected]

2. Information We Collect

When you interact with our website, we collect the following data to provide our services:

• Identity Data: Full name and username.

• Contact Data: Email address, phone number, and delivery address.

• Transaction Data: Order history and purchase records.

• Technical Data: IP address, browser type, and location data (collected automatically).

• Payment Data: Processed securely through our partners. We do not store your credit card details.

3. How We Use Your Data

We use your information strictly for the following purposes:

• To process, fulfill, and deliver your orders.

• To communicate order updates and respond to customer service inquiries.

• To issue invoices and comply with Egyptian tax and legal obligations.

• To improve our website functionality and user experience.

Note: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Payment Security & Data

All financial transactions are processed through secure, bank-approved payment gateways.

• Q-WAI does not store, log, or have access to your full card number, CVV, or banking credentials.

• All data is encrypted via SSL (Secure Socket Layer) and handled in accordance with international PCI-DSS standards.

5. Third-Party Sharing

We share your data only with essential partners to complete your order:

1. Logistics Partners: (e.g., DHL, Aramex) to deliver your products within Egypt.

2. Payment Processors: To securely authorize your transactions.

3. Legal Authorities: Only if required by Egyptian law or a formal court order.

6. Data Retention

We retain your personal data for as long as your account is active. In compliance with Egyptian Tax Regulations, order records and invoices are kept for a minimum of 5 years.

7. Cookies

We use cookies to enhance your experience:

• Essential Cookies: Necessary for the shopping cart and login functions.

• Performance Cookies: To help us understand how the site is used (anonymous data).

• You can disable cookies in your browser settings, but it may prevent the shop from functioning correctly.

8. Your Rights

Under Egyptian data protection principles, you have the right to:

• Request a copy of the personal data we hold about you.

• Request correction of any inaccurate information.

• Request deletion of your data (where legal retention periods have expired).

• Withdraw consent for any non-essential data processing.

9. Data Security

We implement industry-standard technical measures, including HTTPS/SSL encryption, to protect your data from unauthorized access, loss, or disclosure.

10. Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact our privacy team:

Q-WAI Address: Mogawara 31, Building 24, 10th of Ramadan City, Sharqia, Egypt

Email: [email protected]