Delivery Policy

1. Shipping Overview At Q-wai. Ltd., we aim to process and dispatch all orders for our billiard cues, tips, and maintenance products within 1–3 business days. Once your order has been handed over to the courier, you will receive a confirmation email with tracking details.

2. Authorized Carriers To ensure the safety of your professional billiard equipment, we ship exclusively using:

• DHL

• Aramex

3. Delivery Timelines Estimated delivery times are determined by the shipping company (DHL or Aramex) based on the destination and current logistics network. While we strive for efficiency, Q-wai. Ltd. is not responsible for delays caused by the carrier or customs clearance processes.

4.Shipping Destinations & Customs We ship to the United Kingdom, Europe, Egypt, and other international destinations. Please note that international orders may be subject to local import duties and taxes, which are the sole responsibility of the customer.

5. Order Tracking All shipments include tracking. You can monitor your package’s journey through the official DHL or Aramex tracking portals using the link provided in your shipping confirmation email.

6. Damaged or Lost Packages If your order arrives damaged, please contact us at [email protected] immediately. Please include photographs of the packaging and the product so we can work with the carrier to resolve the issue.